People are complaining about the $50 fee for missing an appointment, but it is a fair charge because your poor planning caused them to lose money. It's less than half the cost of the appointment (without insurance). The psychiatrists do seem to try to squeeze in as many appointments as possible, so you do get rushed out, hence you should prepare what you want to ask in advance. All in all they do their jobs.
I have been going to Central Behavioral Health for the past 3 years. I think that the customer service and the value of people attending your health issues is declining tremendously!!!!! I feel totally disgusted as how I have been treated in that place! First of all, BEWARE PEOPLE!!!! God forbid if you have accidentally missed your appointment, you are automatically charged a $50 fee on top of your co-pay for your visit!!! NO EXCUSES!!!! WHERE IS THE HUMANITY IN THIS???????? Oh but it seems that they have forgotten once when I showed up, a therapist had to cancel my appointment at the last minute due to an emergency he had and I happened to know about this when I stepped in their office!!! Well today, I was surprised with my $50 fee when I had accidentally forgot a missed appointment and called them up quickly to reschedule. I had apologized and she said it was alright and fine, (NEVER!!!! mentioning she was going to charge me of that $50 fee). As I was paying for my co-pay today, another receptionist told me that it seems I had missed an appointment and she had the audacity to ask how I would like to pay for $50 fee. I told her I was never told about it and she stood quiet. So I had to end up paying for that! Mind you, they had charged me another time of $50 fee when I was unaware they were the ones who made the appointment without my acknowledgement! I am totally fed up with their service!!!!!! The therapists I have met, likes to talk to you but never resolves your problems or techniques. They look like they are the ones that need HELP!!!!!! Also, when I do see my psycharist, he is always rushing me out without properly talking to me. If I have to mention something, he will cut me off without finishing my sentence!!! Then, I am off on my way out of his door, after a 3 minute conversation!!! WOW!!! I sure got some excellent service that was worth of my $100 penalty pay!
I saw Dr. McCullom for about a year and a half and he was excellent. I never felt rushed, and he always listened, and was prepared for my appointment. We were always on the same page with my meds. I never had a problem with the office staff.
I have been going to CJBH since 2016. I find Dr. Bascara to be an excellent psychiatrist, and I find Roy Hirshfeld to be an excellent therapist. I've also have no problems with the office staff.
Zero stars....Impossible to start here as a new patient. As directed by voice mail, I attempted to send in the paperwork as a first time patient. Couldn't send it as the email box was full. Called twice and left message. Never got a call back. Texted a number that was left on their voice mail, the person responded back with a new email address. I submitted the papers, still have never heard back..4 weeks ago. Good thing this wasn't an emergency....There is little compassion or professionalism here.
Central Jersey Behavioral Health is a US Doctor based in Cranford, New Jersey. Central Jersey Behavioral Health is located at 216 N Ave E, Cranford, NJ 07016, USA.
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